Return Policy

Refund Policy

At Lumistél, every candle is handcrafted with care. Because our products are handmade, we do not accept returns or exchanges unless an item arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and its original packaging.

After reviewing your request, we will offer a replacement or refund when appropriate.

Non-Returnable Items

We do not accept returns or exchanges for:

Change of mind

Minor variations in color, texture, or finish due to the handmade nature of our products

Products that have been used or burned

Contact

If you have any questions about your order, please contact us at:

Email: info@lumistel.com